Who We Are
This website is operated by MPB Industries Limited; a manufacturer and supplier of scientific and process control instrumentation.
- Website: www.mpbflowmeters.com
- Registered Office: Beacon House, Nuffield Road, Cambridge CB4 1TF, United Kingdom
- Telephone: +44 (0)1622 872401
- Email: enquiries@mpbflowmeters.com
What Personal Data We Collect and Why We Collect It
We collect and process personal data to provide our services, respond to enquiries, and improve our website. The data may include:
- Contact details (name, company, email, phone number, address, etc.) when you complete our Information Request form or contact us directly.
- Transactional data relating to quotes, orders, or services provided.
- Technical data such as cookies, IP addresses, and browser type for security and performance monitoring.
We use this information to:
- Respond to your enquiries or requests for quotes.
- Process and deliver orders.
- Improve our products, services, and website experience.
- Send relevant marketing or promotional communications (with your consent, where required).
We do not collect sensitive personal data (e.g., health information).
Comments
Our website does not currently provide a commenting feature.
Media
We collect and process media content, namely images, that you upload through our website. This data is solely used to asist us in providing you with accurate quotations. Such images will not be shared with any third-party, or be publically accessible. You retain ownership of your media, but by uploading it, you grant us permission to use it in connection with our services.
Contact Forms
When you submit an Information Request or contact form, we collect the data you provide (such as name, company, email, phone, etc.).
This data is retained for customer service and quotation purposes for up to 12 months, unless a commercial relationship continues, in which case data may be retained as part of business records.
We do not use form submissions for unsolicited marketing without consent.
Cookies
Our website uses cookies to:
- Enable functionality and improve user experience.
- Collect anonymous analytics data to understand website performance.
- Store visitor preferences.
You can adjust your browser settings to refuse or delete cookies. More details can be found in our Cookie Policy.
Analytics
We may use website analytics services (such as Google Analytics) to monitor traffic and improve site performance.
These services may collect anonymised data such as pages visited, time spent on the site, and referring websites.
You can opt out of Google Analytics tracking via Google’s opt-out tools: https://tools.google.com/dlpage/gaoptout.
Who We Share Your Data With
We may share your personal data with:
- Service providers supporting our website and IT systems.
- Suppliers, agents, or distributors involved in fulfilling your requests.
- Carriers or organisations required to deliver goods.
- Payment processors (if applicable).
- Regulatory or legal authorities, where required by law.
We do not sell or trade your information to third parties for marketing purposes.
How Long We Retain Your Data
- Contact form entries: up to 12 months, unless they are transferred into our Statii business system and retained as part of our customer records. These are not routinely deleted, as they form part of our business history and may be needed to support ongoing or future enquiries.
- Business records (including quotes, orders, and invoices) are retained indefinitely to support long product lifecycles, customer service, and traceability. This also ensures compliance with HMRC requirements for financial record-keeping.
- Analytics data: up to 26 months (Google default retention).
What Rights You Have Over Your Data
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data.
- Object to the processing of your data.
- Request restriction of processing or data portability.
- Withdraw consent (where applicable).
To exercise these rights, contact us at enquiries@mpbflowmeters.com.
Where Your Data Is Sent
Some of our third-party service providers may transfer data outside the UK or EU.
In such cases, we ensure that adequate safeguards are in place (e.g., standard contractual clauses or equivalent protections).
How We Protect Your Data
We take reasonable technical and organisational measures to protect your data, including:
- Secure hosting environments.
- Encrypted communications (SSL/TLS).
- Access restricted to authorised staff only.
- Regular review of IT and data security practices.
What Data Breach Procedures We Have in Place
In the event of a suspected data breach, we will:
- Investigate immediately.
- Notify affected individuals where legally required.
- Report serious breaches to the UK Information Commissioner’s Office (ICO) within 72 hours if necessary.
What Third Parties We Receive Data From
We may receive limited business-related data (such as credit references or company details) from external partners when required to fulfil contracts or prevent fraud.
Automated Decision-Making and Profiling
We do not use automated decision-making or profiling of personal data.
Industry Regulatory Disclosures
As a UK-based company, we comply with the Data Use and Access Act 2025 (DUAA) and Direct marketing and privacy and electronic communications (PECR).
Contact Information
For privacy-specific concerns, please contact:
Data Protection Contact
MPB Industries Ltd
Unit 1, Branbridges Industrial Estate
East Peckham, Kent, TN12 5HF, United Kingdom
Email: enquiries@mpbflowmeters.com
Tel: +44 (0)1622 872401